Service Quality

Breaking the Culture of Nonpayment: A Qualitative Analysis of Utility Intervention in Pakistan

Reliable electricity access is vital to economic growth, though financial challenges can undermine service quality. In Karachi, Pakistan, the local utility intervened to reduce …

husnain-fateh-ahmad

Impacts of Electricity Quality Improvements: Experimental Evidence on Infrastructure Investments

Hundreds of millions of households depend on electricity grid connections providing low quality and unreliable services. Understanding the impacts of and consumer response to …

robyn-meeks